It is not only what we do, but also what we don’t do, for which we are accountable. The one quality that all successful people have is the ability to take on responsibility. Our decisions equate to our rewards and consequences, and ultimately, our success depends on the choices we make. We all have roles and responsibilities here. Accept the responsibility that comes with your role, do your job to the best of your ability, and take pride in your work, every day.

The single most important ingredient in the formula of success is knowing how to get along with people. To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity. The continued success of our company depends on the relationships between each other, as team members and associates, as well as relationships with our customers and vendors.

Having a positive attitude is asking how something can be done, rather than saying it can’t be done. Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your time and energy on moving forward toward finding the answer. Don’t find fault, find a long-term solution.

Quality is remembered long after the price is forgotten. Excellence is the gradual result of always striving to do better. Desire is the key to motivation, but it is an unrelenting pursuit of your goal, and a dedication to excellence, that will enable us to attain the success we seek.